Frequently asked questions
For your convenience, here are some frequently asked questions from parents and our answers. If you have any other questions or concerns please feel free to contact us.
It is the team of dedicated Educators and Early Childhood Teachers at our centre that makes
the early learning experience for your child so special.Each member of the educational team is carefully screened before they start working at our centre. All of our Educators are early childhood professionals who have a genuine desire to help each child reach their full potential.
As a team we continually strive for excellence. We regularly participate in professional development to continue our learning journey and welcome constructive feedback. We have a pool of regular relief Educators to ensure that your child continues to enjoy the same standard of care while permanent Educators are absent.
Through the curriculum our Educators assist your child to develop:
• A strong sense of identity;
• Connections with their world;
• A strong sense of wellbeing;
• Confidence and involvement in their learning; and
• Effective communication skills.
Ensuring your child’s safety is of the utmost importance. It is our centre policy that children are only released into the care of an authorised person. Please let us know if someone unfamiliar will be collecting your child. All visitors will be accompanied whilst in our centre and will be required to produce photo identification so that we can verify that they are authorised to collect your child.
It is a legal requirement that the attendance register is completed each time your child arrives and departs from our centre. Our Centre Director will show you where the sign in and out books are kept and will explain the information to be included.
Please Note: Children can only be released into the care of an adult (person over the age of 18 years).
We love having parents involved in our centre – but we understand that the level of participation will vary depending on other commitments. Please speak with our Centre Director or one of our Educators to explore opportunities for you to become involved in centre activities and events.
Children love sharing birthdays and other special events with their friends. If you would like to celebrate an event for your child, please speak with one of the centre staff. Please be aware that some of our children have special diets – which may restrict some food items for these
To avoid the disappointment of special toys becoming lost or damaged, we recommend that these items are not brought to our centre. Comfort or security toys are welcome and we ask that they are clearly labelled to ensure they remain with their owner.
Children in our older age groups are encouraged to bring in items to share for “Show and Tell”. Books, photographs, science or nature items are always well received by the children.
Please clearly label all items brought to our centre so that we can ensure they go home with the right owner. Please speak with one of our staff if any of your child’s belongings are misplaced.
It is extremely important that our records are accurate at all times. Please let us know if any of
your contact details, including those of your nominated emergency contacts, change so that
we can update our files.
Children’s skin is precious and needs to be protected. It is the policy of our centre that all children and staff are required to wear a hat and sunscreen whilst outdoors. We ask that children have sunscreen applied at home so they are ready for play as soon as they arrive.
In the warmer months, we recommend that children wear clothing that provides some sun protection – such as collars and sleeves. In the cooler weather, we suggest dressing children in layers which can be easily removed as the day becomes hotter.
Play is the foundation of our program – and children should be dressed in clothing which allows them to interact fully with the daily activities. We understand that children’s clothing can be expensive and suggest that your child wear play clothes and appropriate footwear to our centre.
Please include a spare change of clothing in your child’s bag.
Please note: Clothing and Sun Protection recommendations vary from state to state. Please refer to the policy that is relevant to your state for specific requirements.
As a centre, we are required to comply with any legally binding written instructions regarding custody arrangements and to make every effort to ensure the safety and security of all children in our care. If there are any Custody Orders, Parenting Orders or Supervision Orders relating to your child, please provide us with a complete copy of the Order for our files. If there are any changes to your child’s custody arrangements, please let us know as soon as possible.
Excursions and performances are an important part of the educational programs and experiences provided throughout the year.
Information about upcoming events will be included in our newsletter. If you would like your child to participate in these events, please complete the written permission slip. Parents are encouraged to attend excursions.
As a centre, we practice our evacuation procedures and lock down procedures each month to ensure that all children and staff are familiar with what to do in the unlikely event of an emergency. We also have fire evacuation plans displayed in each classroom – close to the emergency exit. If you are visiting our centre during an evacuation or lock down drill please follow directions from our staff.
Please Note: all persons present during a drill are legally required to participate in the evacuation.
Our centre ensures first aid qualified staff are rostered on at all times. In the event that your child has an accident or becomes injured we will act immediately to provide care and Treatment. Our Centre Director / Nominated Supervisor will contact you or your nominated emergency contacts to notify of the accident as soon as possible. If we cannot make contact and it is our reasonable belief that your child requires immediate medical treatment, we will take steps necessary for your child’s health and well-being. Please Note: our centre is not responsible for any medical, ambulance fees or other costs incurred.